Whiteburn - Testimonials
At Whiteburn we put huge value into relationships with both our buyers and our suppliers. Here are a small selection of our testimonials, and we’d love for you to get in touch with us too.
Jim and Jennifer
Retirees Jim and Jennifer Rainey have crossed the Irish Sea from Ballyclare in County Antrim to move into a new three-bedroom home at our Caerlee development in Innerleithen to be closer to their daughter and her family who also live locally. With family literally on the doorstep, the couple were so keen to make Caerlee Mill their home, they were one of the first to reserve a new home at the development.
With moving to a new country, downsizing and a worldwide pandemic to contend with, it has been an extraordinary time as Jim explains: “Caerlee Mill ticked so many boxes for us. The location is perfect, it’s close to our daughter and her family and it’s so convenient that we can easily walk to the local shops and amenities in Innerleithen.
When you consider the price that we’ve paid for the property, the quality of finish and attention to detail we’re very happy with our decision to move here.Jim Rainey
When the first houses at Caerlee Mill went on-sale, Jim and Jennifer knew exactly which plot they wanted to buy as he explains: “We wanted a house that had a driveway, had three bedrooms and enough space for our son and his family to visit from Minneapolis. It also had to have a scenic outlook to open space. Looking at the development plan, the house that we have bought was the obvious one for us and I was fully prepared to camp out to secure it!
In fact, I had bought a small tent in case we had needed to camp overnight to be first in line! In the end we were able to simply call up and reserve and we are very happy that we did. We really like the house, the large patio doors running the length of our lounge being a stand-out feature, together with the view that we have to the surrounding hills and the open space of the football pitch on the other side of the garden fence.”
The ongoing health emergency did get in the way of the Rainey’s dream move from Northern Ireland to Innerleithen, but despite everything the couple are still very happy to call Caerlee Mill their home as Jim adds: “The process of buying wasn’t as smooth as we would have hoped with a number of delays impacting when we could actually make our move.
Unfortunately, our purchase was also caught up in the lockdown period of the COVID-19 pandemic, and while we were disappointed not to have been able to move when we had expected to, we were very impressed by the customer service and helpful communication from Eve and Toria during what was a very difficult period for everyone. They kept us up-to-date and that’s all we could have really asked.
The team here are great. On handover day Charlie, the site manager showed us around and he’s been excellent. When we got the keys, it was exciting, and we were instantly impressed with the quality of finish in our home. As you would expect with a new-build property, there are a few minor snagging issues, but we have let Charlie know about them and we know he’ll get those sorted for us as soon as he can.
“Everyone’s been so helpful – Mel and Toria are still looking after us when we have any questions. Throughout the process the quality of information supplied and standard of service from the whole team at Caerlee Mill has been excellent. We expected a quality home and we’ve not been disappointed.”Jennifer Rainey
Jim, who was awarded an MBE in 2009 for his ‘services in the Northern Ireland Civil Service, charity fundraising and his work with the Northern Ireland football community’, is planning to enjoy his retirement with a spot of salmon fishing on the River Tweed. He is also considering how he might follow his real passion for football locally. Jennifer is already enjoying having her daughter and young granddaughter so close by and plans to do lots more babysitting.
I am so pleased with my apartment. From the moment I walked in it had the wow factor. My friends and family all comment on how modern and amazing it looks. I always look forward to getting home to seeing the grand entrance hall and settling down in my open plan living space, looking out my bay window.Karen, Ashludie House – Purchased July 2018
Friendly service with fantastic communication throughout. The finish quality is excellent and the aftercare service has been exceptional.Janette, Ashludie House – Purchased June 2018
Alan, his wife Lisa and 3-year-old son Jenson are smitten with mountain biking. It’s that passion that has seen the family move from East Dunbartonshire to Innerleithen. They used to spend their spare time travelling to the Tweed Valley to enjoy the world-class mountain biking that’s on offer here.
When the opportunity to move to Innerleithen came up, the family took the leap. Alan, a dentist now working in Galashiels, explains: “We used to spend so much time travelling to enjoy the outdoors, especially good mountain-biking. We had planned to move to Innerleithen before our son started school so when a job came up in Galashiels everything quickly snowballed from there. We feel so lucky to have moved to Innerleithen, it’s an incredible place to live!”
Location was everything to this energetic family and discovering Caerlee Mill offered them an opportunity to grasp the lifestyle they craved, as Alan adds: “Everything just seemed to come together at the right time. There’s a large hill that overlooks the whole of Innerleithen. You can see the stack of the old mill building from the top. I had often looked from the top thinking ‘how amazing it would be to live down there’. Fast forward a few months and when I am at the top of that hill now, I can’t believe that we’re here! We absolutely love it!”
While having fallen in love with the local area of Innerleithen, the couple did plenty of research and soul searching before making the move to Caerlee Mill, as Lisa explains: “When we decided to move to Innerleithen, we checked out older style houses as well as the Caerlee Mill development. Initially we thought a four bedroom Brodie at the development was going to be a stretch, but we quickly realised that the housing market in the area was highly competitive, and actually the chance to move into a fabulous new build without having to do any renovations, was worth it.
We’re so happy with our new home 🙂 The build quality is superb, the storage is excellent and we love that we can see the hills from every one of the great-sized windows. Alan and I particularly like the look and feel of Caerlee Mill because it’s not a typical big, new-build estate. It has a unique style that’s semi-industrial and the house exteriors are all a bit different, which we love.Lisa
Buying a new home and moving in was quite straightforward for Alan and his family, “Everything happened on the same day – the sale of our old house, purchase of the new one, and we moved that day too. It was so nerve wrecking, but it all went really smoothly in the end! We couldn’t have asked for more from the Whiteburn team who helped us on the day.
“All the staff on site have been great since we moved too. Charlie, the site manager, always has a smile for you, and nothing is too much trouble. Everyone has been very friendly.” Alan, Lisa and Jenson moved into Caerlee Mill in February 2020. Whilst the following months in lockdown have been a challenging time for everyone, this young family has enjoyed playing their part in this growing community. They are delighted to have great new neighbours, as Lisa adds: “Not only has our lifestyle completely changed for the better, but the community here is just fantastic and everyone has bonded and mixed really well together – we’re all neighbours and friends now!”
“Now there are more people moving in, it’s even better. Jenson loves nothing more than zooming around on his go-kart and playing with the many, friendly, Caerlee Mill dogs.”
It has been a pleasure to work with Whiteburn, who have an obvious passion for not only creating beautiful places to live, but for also making a positive impact on the wider context in which they build. Their ambition to convert a much loved, but neglected Dundee landmark has brought a new lease of life to the building as well as the surrounding neighbourhood and their attention to detail and care for the end user has provided a valuable addition to Dundee’s housing stock.Neil Boyd, Page / Park Architects – Architects for the Parkview Development, Dundee
We purchased a property from Whiteburn in February 2016. We were attracted to the site by the high quality of the work clearly visible when passing the site. The attention to the appearance of the completed areas of the site despite the ongoing work clearly showed an attention to detail sadly lacking on most developments. The property is well designed and offered a high specification apartment in a well planned environment. I have found Whiteburn to be a very professional organisation who have produced a high quality construction backed up by a very helpful, courteous Customer Care Staff.Iain – Parkview, Dundee
The flat has exceeded expectations in terms of design, quality of fittings and particularly its outstanding vistas in all directions. It has genuinely earned a ‘wow’ response from all our visitors. The development is set in beautifully landscaped grounds and has excellent transport links with key resources within the city. Our contacts with the development company and the contractors at all levels have been both effective and cordial. We are happy to recommend Whiteburn.Ian and Isobel – Parkview, Dundee
Lindsey, Caerlee Mill
Lindsey and her partner Helen, along with their handsome Labradoodle Woody, had been looking to make the move from Skipton in Yorkshire to Scotland for some time. They wanted a place that offered them the same community feel they were used to in Skipton, as well as a remote and tranquil location. Lindsey’s Scottish roots had been calling her closer to home for quite some time and when the couple visited Innerleithen on holiday, they discovered their perfect location.
Having fallen in love with the area, a key deciding factor was discovering their wide circle of friends often travel down from Edinburgh and Glasgow to enjoy the nearby outdoor playground of Glentress, which offers some of the best mountain bike trails, forest walks and outdoor activities in Scotland, as Lindsey explains: “We absolutely love the outdoors and we’re often meeting up with friends to go cycling, mountain biking, running, or swimming. Moving to Innerleithen means that we have so much to do on our doorstep, and it’s brilliant that our friends already know and visit the area lots so we’ve felt really at home really quickly.”
Originally Lindsey and Helen wanted to build their our own home and they were searching for a plot of land in Innerleithen. Through their local research they discovered the plans for Caerlee Mill and incredibly the proposed designs for the houses matched what they had scribbled out with an architect. It felt as though they had found their perfect solution as Lindsey adds: “We liked everything we read about Whiteburn, and it was quite clear from our research they were emotionally invested in the development, not just financially involved!
“Even though we didn’t know the exact timescales of how long it would take for the development to come to fruition, from late 2017 we patiently followed its journey through the planning process. We had the feeling these were the right houses in the right place and we felt the prices would be within our budget.”
Buying their dream home was really easy, and the couple couldn’t wait to buy their first home together as Lindsey points out: “The actual sales process has been really easy for us. Within an hour of receiving the first marketing brochure and then having a detailed chat with Eve to discuss some of the adaptations that I needed – such as a lower hob, and more ‘below counter’ storage in the kitchen rather than upper where I can’t reach it – we reserved!
“Whiteburn have just been great at listening and getting it right for our particular circumstances. They’ve embraced some of our more unusual ideas, such as having our washing machine upstairs because that’s just easier for me. We have also benefitted from their experience when our requests have been perhaps a bit unusual. So, when we asked for a water filter and they said ‘you don’t need a water filter in Scotland’, we took their advice and now agree that Scottish water from the tap is brilliant.
“Right from the start we loved the idea and concept of this development because we would have a real mix of neighbours, and it was clear Caerlee Mill would appeal to a wide range of people, not just one particular demographic. What is lovely, is there is already a diverse community of people that have moved into Caerlee Mill and we love that.”
The couple were renting in Yorkshire, so this is their first property purchase together. But their step onto the property ladder was caught up in the ongoing health emergency. Despite some incredible challenges, Lindsey and Helen moved in the day the UK went into lockdown and the team at Caerlee Mill were just brilliant as Lindsey explains: “Although the initial prospect of moving home was super exciting, it was clear very quickly that our transaction would get caught up in the timing of the UK lockdown, and we were naturally a bit anxious and stressed.
“We knew the Land Registry was closing, that our solicitor was working from home, that my essential medical supplies were in storage and I was also expecting a critical delivery of equipment from the NHS on our planned move-in date, but the team at Whiteburn were just fantastic. They reassured us every step of the way, and Eve was brilliant. She simply said to us that they would ’make it happen’ and do ‘whatever we need to do to get you in’.
“In those few days everything felt a bit weird and overwhelming, but from my experience of the team at Whiteburn throughout our whole buying process, I knew that everyone would do what they could to get us moved in safely. Looking back, we’re so grateful that everyone took such care. Our experience of buying here has been great – Toria and Charlie at the development have been super helpful – in fact, we haven’t met anyone that we wouldn’t invite into our home for a cup of tea.”
“Finally getting the keys was so exciting because we had never seen the inside of our house. Everything was just a bit better and bigger than we had imagined that it would be,” adds Lindsey.
“In terms of standout features, we love the use of space, the use of natural light is amazing, and the practicality of the layout means every space is maximised. This house is a good home to live in – I’m disabled, and my future health needs have an unknown trajectory, but this house is so ready for that and that gives me peace of mind.
“Our house was immaculate and simply brilliant and while it was a relief to finally move-in, it was such a strange day that was so extraordinarily challenging for the whole country. There have been five families here during lockdown and in coping with such an unprecedented situation, we have already formed a lovely bond.
“It already feels like home and it did within the first week despite the pandemic!”